Yes, we know it’s a lot of boring gibberish to read, but give it a go and if you make it till the end of the page you’ll be sure there is no misunderstandings and surprises. It is smart to know the rules of the game before the game starts. =)
Name change of pass holder can be done any time until 23rd June. Additional payment from the new pass holder is required if the price of the pass has changed. After the 23rd June there are no name changes.
Pass Cancellation Policy
All cancellations before to 4th June are subject to a 50% fee. There are no refunds for cancellations after midnight 4th June. Make sure you check our Pass Cancellation Insurance offer and get 90% of your money back in case of your cancellation. Boat trip doesn’t apply for the cancellation policy.
Pass Cancellation Insurance
Purchasing Pass Cancellation Insurance will enable you to recover 90% of the amount you paid for your pass. You can apply for the refund from the moment you bought your Pass Cancellation Insurance with the final deadline being 7 days after the festival ends. Application for the refund is done by sending an email to our official e-mail address. The refund will be done in the period of max 30 days after you applied for the refund. Pass Cancellation Insurance can be bought only at the same time as your pass. In case of refund 90% of the amount paid for the pass is returned via bank transfer reduced by the possible bank transaction fees.
Pass Cancellation Insurance doesn’t cover:
1. Bank transaction fees you might have paid for your pass 2. Pass Cancellation Insurance cost 3. Any additional cost not related to festival program (such as travel and accommodation cost).
Promotional discount applies on all passes with the exception of Boat Trip Ticket and Pass Cancellation Insurance.
Registration Closing Time
Registrations closing time is 23rd June 2019 at midnight. No changes of any kind will be possible after that date. No exceptions will be made. After 23rd June 2019 only “at the door” prices apply, and passes and tickets are purchased directly at the festival desk.
Once you have registered, you get 10 days to make your payment. If we don’t receive your payment during that period your registration will be automatically deleted and you will have to register again with the terms valid at the moment you are making your new registration. Final deadline for all payments is 27th June 2019. Final deadline overrules regular 10 days payment rule. Please take in consideration that bank transfer might last from 1, usually 3 and up to 5 days. All unpaid registrations will be canceled and deleted after 27th June 2019.
Upgrade of purchased pass is possible at any moment during the sales period (before 23rd June 2019). If you want to upgrade your pass please contact us and we will calculate the difference and make the necessary change. Downgrade, however is not possible.
Free passes (passes won in an award games, given as a gift or exchanged) cannot be sold or transferred to another person or to another festival year. No name changes are possible at any times for this kind of passes.
Picking the Pass at Festival Desk
All bought passes can be picked up at the festival desk by presenting a personal ID, driver’s license or an adequate document with a picture. Please have your document ready to facilitate and speed up the registration process and avoid cues.
Festival passes will be in the form of wristbands. Festival staff will put the pass on your hand at the festival registration desk. You must wear it at all times during the festival and respect the entrance rules. If you lose, damage or alter your wristband in any way, it will not be replaced and you will have to buy another one. Wristband is considered valid only if worn closed, tight enough not to be able to slide it off from the participant’s hand, with no damages that might imply that it was taken off at any time during the festival. If you are found at the festival grounds without a valid wristband – you will be escorted off the festival grounds immediately. Festival staff holds the right to check every participant wristband validity at any time during the festival and to escort any participants that are found suspicious of misusing festival entrance rules from the festival grounds.
Photography and Video
During the Festival the organizer will film and take photos of all participants. Those pictures and videos will be used for promotion of the festival. Each participant agrees to the publication of his pictures and videos without any compensation. SBSF will not publish photos that are offensive.
All advertised artists have been confirmed prior to publishing all promotional material. Salsa Beach Splash Festival cannot be held responsible in the event of cancellation by any of the advertised artists. We reserve the right to exchange and/or delete artists from our lineup. This doesn’t imply the customer’s right to cancel tickets.
Safety and Manners
All festival participants at the festival grounds are required to behave in a way that will not affect the health and safety of others and to adhere to the rules and safety regulations provided below.
Admission to the festival grounds will be refused to:
1. Any persons who acts in an abusive or aggressive manner, especially act of sexual abuse and sexual harassment, fail to produce proof of identity or refuse a security (person or belongings) search. 2. Any person listed in the “Blacklist of sexual offenders”. Read more about it here: http://salsabeachsplash.com/zero-tolerance/ 3. Anyone carrying prohibited items: alcohol, drugs, firearms, weapons, explosives, other dangerous objects and clothing or similar items.
SBSF will escort off the festival grounds any person who:
1. Is behaving in an abusive or aggressive manner, especially regarding sexual abuse and sexual harassment or is deemed to be acting in a way that might pose a risk or discomfort to others. 2. Is in possession of prohibited items. 3. Is behaving in any way that damages festival experience to other festival guests. All incidents involving sexual harassment, physical violence, and strong verbal abuse against safety personnel or other participants will be reported to the police.
Each customer is responsible for his or his insurance issues.
The customer accepts the jurisdiction of Šibenik, Croatia.
Data collection, processing, and privacy statement
We take all security precautions and promise not to mishandle your data.We keep your data safe and never sell it to anyone. Details are written below.
Data collection, processing, and privacy statement
The Salsa Beach Splash Festival (Festival) organising team (Team), consisting of individuals form the Mambo Association (Association) is providing the festival and all related activities as a service for the Association Members (Member/s). The Association Membership (Membership) lasts from the moment of registration until the end of the calendar year. An individual can become the Association Member by applying in written form, or by registering for the Festival via online registration form.
The details, obligations, and rights of the Association Members, as well as methods of starting and cancelling a Membership, are explained in the Association Statues, available online and in written form by request. By Croatian Law, we are required to collect and process some personal data from members, and details on this data can be obtained by request (contacts written below).
The personal data collected about the Member is used only by the Association and is never transferred, sold or exchanged with anyone except for the membership processing purposes and web site security reasons. This data is handled by the Association staff, our accounting and legal partners, and stored on European servers by our internet hosting provider. Details of those entities, serving as Data Processors, can be obtained at a member’s request. All our partners have declared themselves GDPR-compliant and we accept those statements as true. In case of any breach or misus, we will immediately notify the relevant Data Protection Agencies.
At any moment, the Member may contact the Association in written form or by email, to inquire about the personal data stored and processed about them, to ask for any information or to file a complaint. The Association will respond at the first opportunity, and within legal deadlines.
Date of birth
Full address, city and country of residence
Email address, to serve as the only communication channel between the Association and Member
Log of registration system activity, for security and audit reasons.
Dancers who apply for the festival are required to enter their email address, because email is the only way the Association communicates with the Members. Still, an explicit consent is required during registration, and is a blocking pre-requisite to becoming a Member. A Member can request to not be contacted regarding the particular matter, but the Association reserves the right to contact the Member by email regarding their Membership.
Data deletion and complaints
The Croatian General Tax Law, Section 66, Article 17, requires the Team to keep Members’ data for 10 years, following the start of an individual’s Membership. All non-essential data can be requested for deletion by the Member, in written form by email or using a contact page. This is also the primary contact for all complaints and inquiries.
The Team reserves the right to contact the Member for inquiries related to the Association, Festival and Membership, and to keep all data required for the Membership and Festival participation.
Cookies are small packets of data, stored in the web site visitor’s browser, which websites use to keep info on the user, their preferences, activity on the website and similar. On this website, cookies are used for tracking traffic on the website, and for security reasons. These cookies can be refused by the web site visitor. We only use Google Analytics’ cookies as an external tool for usage tracking. However, cookies are essential for the registration system’s functionality and security, and it is impossible to participate at the festival without becoming the Association Member. The registration cookies are removed after the process is complete. The Member can ask all registration system usage log referring to them to be deleted.
Photos and videos of participants at the event
The primary activity of the Association is promoting the dance culture and Salsa to everyone. Therefore, we consider it a legitimate interest to take photos and videos at all official events, listed in the official schedule, of all participants and use those photos for promotion purposes.
A participant keeps their right for their photo to be taken down by written e-mail request. This does not extend to video materials or photos made by unofficial photographers, as well as personal photos of other participants.
If a participant requests legal advice or help, the Association will provide any and all help it can and is allowed by law.